Help Section

• Table Of Contents
• Getting Started
• myWeb Avatars
• Adding friends and networks
• Chatting on myWeb
• myWeb points
• Sharing
• Troubleshooting

Getting Started

• What is myWeb?

  myWeb is an animated messaging app that lets you personalize your chat with funky avatars and special powers.

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• How do I set my status?

  First, set your online status to online, busy or away using the drop-down menu below your name. To set your status, type a message in the status field. We’ll save all your messages so you can use them again later. To clear your current status, click the down arrow and select clear my status. To clear the whole list, click the down arrow and select clear all.

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• How can I learn how to use myWeb?

  From the top right of the app, click Tour for a quick lesson on how things work. Click Help for more detailed instructions.

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• What's different about myWeb chat?

  It’s much more than just chatting with text. With myWeb you express yourself through personalized avatars that you can dress up any way you like. You can also use cool powers and animotes to surprise your friends and really show them how you’re feeling.

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• How does myWeb protect my privacy?

  The privacy and security of your personal information is very important to us. We only ask for personal information like your email address and name so that we may better communicate with you and personalize your experience. For example, we will use your email address to send confirmation messages and technical service information, and to inform you of new products or services from myWeb and its affiliates if you have chosen to receive these updates.

  
  

  We will not disclose your personal information outside of MyWeb Software, LLC and its controlled subsidiaries and affiliates without your consent.
  Read our full Privacy Policy

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• How do I join myWeb?

  From myWeb.com, click the Go to app button and allow the app. Or go to facebook.com/myWeb and select the myWeb app from the left-hand side. Then the real fun begins as you select an avatar, add friends and start chatting.

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• How do I sign in to myWeb?

  Click the myWeb link under the Apps section of your Facebook homepage.

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• Do I need to select an avatar to use myWeb?

  Yes. When you first sign up you'll be asked to choose from a selection of free avatars. Selecting your avatar is a lot of fun - as soon as you start chatting you'll know why!

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• myWeb tabs

  Friends:

  • See who's online, add or delete friends, or start a chat with one friend or a few.
  • The number on the tab shows you how many friends are online.
  • The icon beside each friend’s name shows which network they’re using. To invite friends from other networks and get the full myWeb experience, click the Add friends icon.

  Chat:

  • You'll find all your active chats here.
  • The number on the show you how many unread chat messages you're received.
  • To start a new chat, click the Add a friend icon.

  Avatars:

  • Browse avatars and costumes, watch avatar bio videos or change your avatar here.

  Add friends:

  • Use this tab to invite friends to myWeb. Adding friends earns you points you can use to buy cool avatars and powers!

  Add networks:

  • Select a network and enter your login info. Select friends — even the entire network — and add them to your list. The more friends you add, the more myWeb points you’ll earn!

  Store:

  • Browse avatar collections and see which avatars are new or coming soon.
  • Buy new avatars and powers: add items to your Cart until you’re ready to check out.
  • See how many Points you have, and buy more points if you need them.

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myWeb Avatars

Customizing myWeb

• What’s an avatar?
  Your avatar is the animated character that represents you on myWeb. You can change your avatar anytime and show how you’re feeling with animotes and moods. You can also do funny things to friends as you chat by using special powers. Choose from a selection of free avatars when you join myWeb, and purchase new avatars and powers with points you’ll earn just by using the app. back to top
• How do I learn about avatars and their powers?
  • Avatars tab: see base avatars, learn about their available costumes and powers and watch their bio videos.
  • Store tab: browse avatar collections, see which avatars are new or coming soon; buy new avatars and powers.

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• How do I switch to an avatar that I already own?

  In the top left of the app you’ll see a window with your current avatar. Click the down arrow to see the next five avatars you own, then select your new avatar from the list.

  Click See more avatars to browse the rest of your avatars in carousel mode. Click Make me your avatar to switch to the selected avatar.

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• How do I get a new avatar?
  1. Go to the Store tab.
  2. Browse the avatars. When you see one you like click See details. To purchase the avatar, click Buy me. This will add the avatar to your Cart, where you can buy it when you’re ready to check out.

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• How often do you add new avatars?

  We add new avatars regularly, so check the Store tab often to see cool new stuff! Some avatars will have a special tag to let you know if they are part of a limited edition, or if they’re only available for a limited time.

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Powers

• What are powers and how do they work?

  Powers are things your avatar does to others while you chat on myWeb. Every avatar is assigned four powers.

  To use your powers on friends during a chat, click the Powers icon underneath your friend's avatar. If you're in a group chat and want to use a power on all participants, click the Powers icon underneath each person's avatar.

  The Powers Wheel will appear in the chat window. Click on the power you'd like to use and watch your friends react!

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• My friend’s avatar has an awesome power and I want it! How do I get it?

  Each avatar starts with a set of four powers, with additional powers available for purchase. Here’s how to get new powers for avatars you already own:

  1. From the Store, click the Collections tab and find your avatar collection. Click to display the avatars.
  2. From the carousel, click on an avatar you own to display its available powers.
  3. Click the checkbox next to the power(s) you’d like, then click Buy powers.

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• What are animotes and how do they work?

  Animotes are animated emotions in myWeb. They are temporary changes of your avatar’s expression that you can use at any time to show how you’re feeling - without using words.

  To use an animote during a chat, bring up the Animotes Wheel by hovering over your avatar. Then click the animote you’d like to use.

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Animotes & moods

• What’s the difference between animotes and moods? And how do I change them?

  Animotes

  • An animote is a brief change of your avatar’s expression that you display using the Animotes Wheel.
  • To use an animote, bring up the Animotes Wheel by clicking the Animotes icon. Then click the animote you’d like to display.

  Moods

  • A mood is a change of your avatar’s expression that is seen when your avatar is idle (that is, when your avatar is not chatting or using powers). Your mood will stay for awhile, lessening in intensity until your avatar goes back to its normal state.
  • To change your avatar’s mood during a chat, click the Mood icon in the Chat menu. Click on a color to reflect your mood: the darker the color the more intense it will be. Happy? Use yellows. Sad? Choose a blue. Annoyed? Use the reds. Anxious? Choose green. Your mood will stay for awhile, lessening in intensity until your avatar goes back to its normal state.

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Adding friends and networks

• How do I invite friends to myWeb?

  There are several ways to get your friends in on the fun:

  1. From the Friends tab, click the Add a friend icon. Search for a specific friend using the search field, then click the checkbox next to their name to add them to the list. Click Select all to add everyone to the list (you can always uncheck the names of anyone you don’t want to add). When you’re ready to send your invites, click Send request.
  2. From the Add friends tab, search for a specific friend using the search field, then click the checkbox next to their name to add them to the list. Click Select all to add everyone to the list. When you’re ready to send your invites, click Send request.
  3. To invite friends from other networks, go to the Add networks tab. Select a network from the carousel, type your username and password for that network, and click Add this network. All your friends’ names from the network will appear. Click the checkbox next to a name to remove it from the list (it will only be removed from your list, not from the original network).
  4. When you log into myWeb your Facebook friends will automatically appear in your Friends list. To invite those Facebook friends to get the myWeb app, check the box next to a friend’s name, or click Select all to put all your friends on the list. Click Send request and follow the instructions. The myWeb invite will appear on their Facebook wall.

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• How do I invite an existing network of friends?

  Adding a network is much faster than adding one friend at a time – and you’ll earn more myWeb points, too!

  Here’s how to add a network to myWeb:

  1. Click the Add networks tab.
  2. Scroll to select a network.
  3. Enter your username and password for network you’ve selected.
  4. Click Add this network to import the list of contacts into myWeb. Click the checkbox to remove unwanted contacts from the list (they’ll still stay in the original network). Removed contacts can be added back later by re-selecting them from the Add networks tab or the Add friends tab.

  The icon next to your friend’s name will tell you whether they are chatting using myWeb or another network. Friends chatting using another network will not have avatars or powers until you invite them to myWeb.

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• What networks can I import into myWeb?
  • Facebook (Facebook friends will be added to your friends list when you join)
  • MyWeb
  • QQ
  • MSN
  • Yahoo
  • Google
  • AOL

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• How many friends can I add?

  Add as many friends as you like!

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• How do I delete a friend from my contact list?
  1. From the Friends tab, click the Remove a friend icon.
  2. Select the checkbox next to the name(s) you want to delete, then click Remove. Removed contacts can be added back later by re-selecting them from the Add networks tab or the Add friends tab.

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• How do I block a contact?
  1. From the Friends tab, hover over the arrow beside anyone in your contact list.
  2. From the list of options, select Block contact. Your friend will not be able to see your online status or send you messages.

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• How do I add contacts to my Favorites list?
  1. From the Friends tab, hover over the arrow beside anyone in your contact list.
  2. From the list of options, select Add to favorites. Your friend will now appear in your Favorites list.

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Chatting on myWeb

Getting started

• How does chat work on myWeb?

  myWeb works like other types of chat you’re used to, but you’ll be able to express yourself with much more than words and emoticons! With myWeb you and your friends can really show how you’re feeling with personalized avatars that have their own moods, animotes and powers.

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• Why does myWeb chat look so different?

  With myWeb chat you express yourself using an avatar that you choose and customize to reflect your personality. You can also change the scenery in your chat window by changing the background, font color and chat bubble color.

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Chatting with friends

• How many chat windows can I have open at one time?

  As many as you like! All chats appear as icons at the top of the Chat tab, with your current chat at the far left, followed by your other chats in order of most unread messages to least. If you have more active chats than can be displayed in one row, click the down arrow on the right to see more. Only your current chat window will appear full-size. To go back to another active chat, click the icon to select it.

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• How many friends can I chat with in the same window?

  You can chat with up to 3 other friends in the same chat window. There are two ways to do this:

  1. From the Friends tab, click the Start a group chat icon and select the friends you’d like to add to your chat.
  2. From an active chat window, click the Add friends icon and select up to 3 friends from the list.

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• How do I start a chat?

  There are two ways to start a chat:

  1. From the Friends tab, click the arrow to the right of your friend’s name and select Chat.
  2. From the Chat tab, click the Add friends icon.

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• How do I remove a friend from a group chat?

  You can’t remove a friend from a group chat. You will need to end the chat session by clicking the Close button (X) at the top of your chat window. Your other friends can still chat with each other until they also choose to leave the chat session.

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• How will I know if I have new chat messages?

  The number displayed on the Chat tab tells you how many unready chat messages you have waiting.

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• How do I change the chat font?

  With a chat window open, click the Font icon in the Chat menu. Choose exactly how you want to express yourself by changing your font style, size and color.

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• How do I change the chat background?

  With a chat window open, click the Background icon in the Chat menu. With backgrounds from far-off landscapes to city scenes, your avatar will never be bored!

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• How can I use my powers during a chat session?

  Click the Powers icon under your friends avatar to bring up the Powers Wheel, then click on an available power to use it immediately. You can also open the Powers Wheel by clicking the Powers icon beneath any friend you are chatting with.

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Saving/sharing chats

• Can I save and/or share chats?

  Yes.

  1. Click the History view tab on the right side of an active chat window.
  2. To save the text version of a chat to your hard drive: click Save, name the file and select a destination on your hard drive.
  3. To email the text version of a chat: click Send, enter the destination email address, and click Send to deliver the email.

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Offline messages

• How can I send messages to friends who are offline?

  There are three ways to do this:

  1. Start a chat and type your message. Your friend will receive it the next time they sign in.
  2. From the Friends tab, hover over the arrow beside a name, select myWeb message and follow the instructions.
  3. From the Friends tab, click the myWeb message button to the right of your friend’s name.

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myWeb points

Points

• How do I earn myWeb points?

  You can earn points for lots of things you do on myWeb! Here are just a few examples:

  • 250 points for joining myWeb
  • 5 points for adding a friend
  • 50 points for adding a network
  • 10 points for chatting with two or more friends at once

  To see the full list, go to the Store tab and click the View points button. Points you’ve already earned will be shown with a checkmark.

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• How can I buy myWeb points?
  • From the Store tab, click Get points
  • Select the number of points you want to buy, then click Buy points
  • Click Complete your purchase

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• What can I do with my points?

  You can use your points to buy cool new avatars and powers on myWeb.

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• How do I know how many points I have?

  On the Store tab and you’ll see your points total at the bottom. Or click the View points button at the bottom of the app window.

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• How do I add an item to my Cart?

  From the Store tab, select an avatar and click Buy me. To buy a power for that avatar, click the checkbox next to the power, or select the SuperPack to get all the powers. Selected items will be added to your cart, where they will remain until you remove them from your Cart or proceed to the checkout.

  To see what’s in your Cart:

  • From the Store tab, click the Items in cart link.

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Buying on myWeb

• How do I complete my purchase?
  1. When you’re ready to check out, click Checkout from the Store tab or the Cart
  2. Click the Remove button next to any item you no longer want.
  3. To complete your purchase, click Checkout.
  4. You’ll see the total points required for your purchase, along with the number of points you already have in your account. If you need additional points to complete the purchase, you can buy them using Facebook credits.
  5. Check the box to indicate that you agree with the myWeb Terms and Conditions
  6. Click Confirm purchase.

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• Is shopping on myWeb secure?

  Yes. We use Facebook Credits for online purchases. Your financial information is never shared with myWeb or other merchants. All you share with myWeb is your email address.

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• How soon will I receive my purchase?

  You’ll see and get to use your purchases immediately.

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• Can I return items I purchase on myWeb?

  No. Be very sure before you confirm your purchase.

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• What methods of payment does myWeb accept?

  You can pay for your myWeb purchases using Facebook Credits.

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Sharing

Sharing myWeb on social networks

• What does it mean to "share" myWeb?

  You can use the Share function to tell your social networks about myWeb or show off your avatars.

  To share the myWeb app, click the Share button at the top of the app. A box will open asking you what social networking site you would like to post on. It will post the myWeb.com URL with a pre-written message that you can choose to replace with your own message.

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• What sites can I share myWeb on?
  • Facebook (Facebook friends will be added to your friends list when you join)
  • MyWeb
  • QQ
  • MSN
  • Yahoo
  • Google
  • AOL

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• Is there a way to cancel after I click "Share"?

  No. You would have to sign in to your social networking site to remove the post.

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Troubleshooting

System requirements

• myWeb is slow to respond. What gives?

  If myWeb slows down it could be that your internet connection is slow, or you’re running more programs than your computer can handle. Try closing any other programs that you don’t need to use. And If you have a large number of chat windows open, it might help to close some of those conversations.

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• What are the minimum system requirements for myWeb?

  myWeb works best with Adobe Flash versions 9 and up. The recommended screen resolution is 1027 x 768.

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• Why can’t I hear sound in myWeb?

  Check that the site’s volume settings haven’t been muted. There’s a speaker icon at the top right of every myWeb screen; click this icon to adjust the volume settings by sliding the bar up or down.

  If this doesn’t work, make sure your computer’s speakers are connected, and check that your computer’s volume settings haven’t been muted.

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